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Customer service: 705-335-0282

©2018 Cordonnerie Francoeur Shoe Repair. 

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Shipping & Returns

Shipping Policy

We offer weight based shipping on all orders.

 

The estimated delivery time for standard shipping, once ready, with Canada Post is:

Québec and Ontario: 3 to 5 business days*

Other provinces: 4 to 7 business days

 

All orders placed after this time will be processed the following business day. Orders are shipped Monday through Friday with the exception of statutory holidays. Once your order has shipped you will receive an email confirmation with a tracking number.

All orders are shipped through Canada Post.

 

If you have any questions, do not hesitate to contact us: By phone: 1-705-335-0282.

By email: kapshoerepair@gmail.com.

 

Feel free to visit our Frequently Asked Questions section where you will find answers to any further inquiries.

 

* Excluding Nunavut, Yukon Territory and Northwest Territories.

** Shipping estimates do not include processing time (can between 2-10 business days).

Return & Exchange Policy

Total customer satisfaction is guaranteed.

 

If you are not satisfied with your purchase, simply return it for an exchange within 30 days of purchase pick up/delivery to our store.

 

All returned merchandise must be deemed sellable by Cordonnerie Francoeur's. All returns must be accompanied with the original proof of purchase or printed copy of the receipt/invoice, with original tags attached and also be with the original packaging.

 

Returned merchandise indicated above can be exchanged on a store gift card for the same monetary value. Refunds with receipt are based on the price paid at the time of purchase. Refunds are issued in the same method of payment used at the time of purchase.

 

Gift cards, delivery costs, credit charges, bank fees and shipping fees are non-refundable. Exchanges are based on availability of the product. In the case that a product is no longer available, it can be exchanged at Cordonnerie Francoeur’s discretion for a similar item of the same purchase paid price. Exchanges for a higher value item(s) are based on customers' agreement to pay the price difference. For security and fraud prevention, we require the completion of a refund slip with your name, address, phone number and signature. This information is collected, used, and retained in accordance with our Privacy Policy .

 

* Note that our stores cannot credit your PayPal account. We will refund you on a store gift card. Returns made through our warehouse will be credited directly towards a PayPal account. 

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